• Site Map
• Liens
• Contactez-nous

• Conditions générales
• Annulation
• Service client

The general conditions listed here after are in accordance with the French laws No. 2006-1228 and 1229, 2006, October 6th. WEB CITYRAMA acts in accordance with the general rules recommended by the French Union of Travel Agents (SNAV).

CITYRAMA WEB has taken out a professionnal liability insurance at GAN 8-10 rue d'Astorg 75383 PARIS CEDEX 08 - Contract No: 86 183 233.

A financial guarantee is provided to CITYRAMA WEB by APS (Solidarity Professional Association).

Article R.211-5
Subject to the exclusions provided for a and b of the second paragraph of Article L. 211-8, any offer and sale of any provision of travel or stays give rise to the delivery of appropriate documents that meet the rules set by this section.
In case of sale of air tickets or tickets on-line regular unaccompanied benefits associated with these shipments, the seller will give the buyer one or more tickets passage for the entire trip, issued by the carrier or under his responsibility. In the case of transport demand, the name and address of the carrier, for which tickets are issued, must be mentioned.
The separate billing of various elements of the same package tourism does not the seller to the obligations made to him by the regulatory provisions of this section.

Article R.211-6
Prior to the conclusion of the contract and on the basis of a written, bearing his name, address and an indication of its administrative authorization for the exercise, the seller must provide the consumer information on prices, dates and Other elements of the services provided on the occasion of travel or residence such as: 1 º The destination, the means, characteristics and categories of transport used;
2 º The type of accommodation, its location, its level of comfort and its main features, its approval and classification tourist corresponding to the regulations or customs of the host country;
3 º The meals provided;
4 º The description of the route where a circuit;
5 º The red tape and health to be done in the case, including border crossings and their deadlines for achievement;
6 º The visits, excursions and other services included in the package or possibly available at an extra cost;
7 º The minimum or maximum size of the group for the journey or stay and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation travel or stay, this date may be set at least twenty-one days before departure;
8 º The amount or percentage of the price to be paid as a deposit at the conclusion of the contract and the timing of payment;
9 º The terms of price revision as specified by the contract pursuant to Article R. 211-10;
10 º The conditions of cancellation of a contractual nature;
11 º The cancellation policy set out in Articles R. 211-11, R. 211-12 and R. 211-13;
12 º The details concerning the risks covered and the amount of the securities purchased under the insurance contract covering the consequences of professional liability of travel agents and civil liability associations and nonprofit organizations and local tourism ;
13 º The information on voluntary an insurance contract covering the consequences of certain cases of cancellation or a support contract covering certain risks, including costs of repatriation in case of accident or illness .

Article R.211-7
The information made prior to the consumer commits the seller, unless in the latter the seller has not expressly reserved the right to modify certain elements. The seller must, in this case clearly indicate to what extent this change can occur and what elements.
In any event, changes in the prior information must be communicated in writing to the consumer before the conclusion of the contract.

Article R.211-8
The contract between the seller and the buyer must be written, prepared in duplicate, one of which is delivered to the buyer, and signed by both parties. It must include the following clauses:
1 º The name and address of the seller, its guarantor and its insurer and the name and address of the organizer;
2 º The destination or destinations of travel and, if a stay, different periods and their dates;
3 º The means, characteristics and categories of transport used, the dates, times and places of departure and return;
4 º The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification under regulations or customs of the host country;
5 º The number of meals provided;
6 º The itinerary in the case of a circuit;
7 º The visits, excursions or other services included in the total price of travel or residence;
8 º The total price of services billed as an indication of any revision of such billings under the provisions of Article R. 211-10;
9 º The indication, if any, fees or fees for certain services such as landing fees, boarding or disembarking at ports and airports, where taxes are not included in the the price or services provided;
10 º The timing and modalities of payment, the last payment made by the buyer will be less than 30% of the cost of travel or stay and must be made when handing over the documents to make the journey or stay;
11 º The conditions requested by the buyer and accepted by the seller;
12 º The manner in which the buyer can take the seller a claim for failure or improper performance of contract claim, which must be addressed as soon as possible, by registered letter with return receipt to the seller and, Where appropriate, reported in writing to the organizer of the trip and the service concerned;
13 º The deadline for informing the buyer in case of cancellation of travel or residence by the seller in case the journey or stay is linked to a minimum number of participants, in accordance with the provisions of 7 º Article R. 211-6;
14 º The conditions of cancellation of a contractual nature;
15 º The cancellation policy under Articles R. 211-11, R. 211-12 and R. 211-13;
16 º The details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of professional liability of the seller;
17 º The information on the insurance contract covering the consequences of some cases cancelled out by the buyer (policy number and name of the insurer) and those on assistance contract covering certain risks, including repatriation costs in case of accident or illness, in which case the seller must give the buyer a document outlining risks to a minimum the risks covered and excluded;
18 º The deadline for informing the seller when transferring the contract by the buyer;
19 º The commitment to provide in writing to the buyer, at least ten days before the scheduled date for his departure, the following information:
a) The name, address and telephone number of local representation of the seller or, failing that, names, addresses and phone numbers of local organizations that can assist consumers in case of difficulty or, failing that, the phone number to establish urgently a contact with the seller;
b) For travel and subsistence of minors abroad, a telephone number and an address to establish direct contact with the child or the senior officer in place of his stay.

Article R.211-9
The buyer may assign his contract to a transferee who meets the same conditions as him to make the journey or stay as long as that contract has produced no effect.
Except as otherwise provided more favorable to the transferor, it is obliged to inform the seller of its decision by letter with return receipt no later than seven days before the trip. In the case of a cruise, this period is extended to fifteen days. The sale is subject, in any case, prior authorization by the seller.

Article R.211-10
When the contract contains an explicit possibility of a price change, within the limits laid down in Article L. 211-13, it must indicate the precise modalities of calculation, both upward than downward, price changes, including the amount of transportation costs and taxes related thereto, or currencies that may affect on the price of travel or residence, the share price at which the change applies, or during the currency used as reference when drawing up the prices contained in the contract.

Article R.211-11
Where, before the departure of the buyer, the seller is obliged to make a change to one of the essential elements of the contract such a significant increase in the price, the buyer may, without prejudice to the action for compensation for possibly damage suffered, and after having been informed by the seller by registered letter with return receipt:
-- Either terminate his contract without penalty and obtain the immediate repayment of amounts paid;
-- Either accept the change or alternative travel proposed by the seller, an addendum to the contract specifying the changes is then signed by the parties, and any price reduction offsets any outstanding amounts due from the buyer and, if the payment already made by the latter exceeds the price of the amended provision, the overpayment should be returned before the date of his departure.

Article R.211-12
In the case provided for in Article L. 211-15, when, before the departure of the buyer, the seller cancels the trip or stay, he must notify the buyer by registered letter with return receipt, the buyer, without prejudice to the action for compensation possibly damage suffered, obtained from the seller and the immediate refund without penalty of payments, the buyer receives, in this case, compensation at least equal to the penalty he would have supported if the cancellation was taken by him on that date.
The provisions of this Article shall in no way hamper the conclusion of an agreement relating to the acceptance by the buyer, a travel or stay alternative proposed by the seller.

Article R.211-13
When, after the departure of the buyer, the seller is unable to provide a dominant share of services under the contract representing a significant percentage of the price honoured by the buyer, the seller must immediately take the following without prejudge the appeal for compensation for any damage suffered:
-- Is offering benefits in lieu of benefits provided by supporting possibly any extra cost and benefits if accepted by the buyer are of inferior quality, the seller must repay him, upon his return, the price difference;
-- Or, if it can not offer any benefits or replacement if they are rejected by the buyer for valid reasons, provide the buyer,

without additional charge, tickets to ensure his return in conditions that can be considered equivalent to the place of departure or to another place accepted by both parties.